Client FAQ

  • What are the steps that I can expect for this process?

    1. Client makes payment

    2. Client provides maintenance fee bill

    3. Next Level Exit prepares a Letter of Engagement and Power of Attorney

    4. Client signs/notarizes the provided documents

    5. Next Level Exit review strategy

    6. Next Level Exit may require a client survey

    7. If necessary, client fills out survey thoroughly and provides all requested supporting documentation

    8. Next Level Exit prepares a demand letter and submits to the resort, unless otherwise specified or agreed upon

    9. Resort responds- this can take 60-90 days on the long end, but we have seen responses/ offers in as little as 12 hours. This is all at the discretion of the resort.

    10. Client receives/accepts resort offer

  • Why are there so many steps? I thought this would be easy.

    We wish we made the rules, but the reality is, we do not. We are often dealing with contract and property law and it’s important that we are providing as much information to the resorts up front as possible. This allows for the offers to come sooner so that we aren’t wasting any time. We use our vast range of analytics provided by our clients and experience to adjust and make our process as efficient as possible. If someone promises you this process is easy and pain free- they are lying. It takes work, but it is rewarding once it’s done.

  • How long is this going to take?

    Each situation is different. Our standard quoted timeframe is 12-18 months. This is a marathon, not a sprint. The good news is, when you’re done- you are done. It’s really a drop in the bucket in the big scheme of things.

  • What is my involvement with the resort?

    You can expect to be involved on the communication process with the resort once the demand letter is submitted. These are submitted on your behalf with your provided information and are not submitted directly from Next Level Exit.

  • Are there any other fees?

    Next Level Exit will never ask you for more money throughout this process. Our fee is flat and all-inclusive. If you are being asked to pay more, it is typically for filing fees from the resort or to cover the ownership trasfer. These fees vary and not all accounts will incure them. We will know more once we get into your process.

  • What happens if you can’t get me out?

    We have yet to run into this problem. We have successfully procured an offer for every client that moves through our process. We do, however, understand that this is a major concern to timeshare owners given the reputation of our industry. This is why we offer a 100% money back guarantee. If we can’t get you an exit offer, we will refund your money.